Privacy Policy – Murthy Sewing Machines

Murthy Sewing Machines values the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, showroom, or services. By using our website or engaging with our business, you agree to the practices described in this policy.

We encourage you to read this Privacy Policy carefully to understand how your information is handled.

Information We Collect

Murthy Sewing Machines may collect personal information when customers interact with us through our website, phone calls, showroom visits, or online forms. The information collected may include, but is not limited to:

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Product enquiry details
  • Order and payment-related information
  • Communication records related to enquiries or support

We collect only the information that is necessary to provide our products and services effectively.

How We Use Your Information

The information collected is used strictly for legitimate business purposes, including:

  • Processing product enquiries and orders
  • Coordinating deliveries or pickup arrangements
  • Providing customer support and after-sales assistance
  • Communicating order status and service-related updates
  • Improving our products, services, and customer experience
  • Maintaining internal records for operational and legal purposes

Murthy Sewing Machines does not use customer data for unauthorized marketing or unrelated activities.

Information Sharing and Disclosure

Murthy Sewing Machines does not sell, rent, or trade customer personal information to third parties.

Information may be shared only under the following circumstances:

  • With trusted service partners such as delivery providers or payment processors, strictly for order fulfillment
  • With financial institutions or financing partners, only when customers opt for loan or EMI-related services
  • When required by law, regulation, or legal process

All third parties involved are expected to maintain confidentiality and comply with applicable data protection laws.

Data Security

We take reasonable and appropriate measures to protect customer information from unauthorized access, misuse, loss, or disclosure. These measures include:

  • Secure handling of digital and physical records
  • Restricted access to sensitive information
  • Use of secure payment gateways for online transactions

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Murthy Sewing Machines cannot guarantee absolute security but remains committed to safeguarding customer information to the best of its ability.

Payment Information

All online payments made through our website are processed via secure third-party payment gateways. Murthy Sewing Machines does not store or have direct access to full credit/debit card details or sensitive banking information.

Customers are advised to ensure that payment details are entered only on secure and authorized payment platforms.

Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and understand visitor behavior. Cookies help us improve website functionality and content relevance.

Users can choose to disable cookies through their browser settings. However, disabling cookies may affect certain website features.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of their contact details and communication
  • Informing us promptly of any unauthorized use or data concerns

Murthy Sewing Machines will not be responsible for issues arising from incorrect or incomplete information provided by customers.

Children’s Privacy

Murthy Sewing Machines does not knowingly collect personal information from individuals under the age of 18. If such information is inadvertently collected, it will be deleted upon identification.

Policy Updates and Changes

Murthy Sewing Machines reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice. Any changes will be reflected on this page, and continued use of our website or services implies acceptance of the updated policy.

Customers are encouraged to review this Privacy Policy periodically.

Consent

By using our website, placing an order, submitting an enquiry, or interacting with our business, you consent to the collection and use of your information as outlined in this Privacy Policy.

Contact Information

For any questions, concerns, or clarification regarding this Privacy Policy or how your information is handled, customers may contact Murthy Sewing Machines directly through our official communication channels.

Final Note

This Privacy Policy is designed to ensure transparency, protect customer interests, and maintain trust. Murthy Sewing Machines is committed to respecting customer privacy and handling personal information responsibly.