Return & Refund Policy – Murthy Sewing Machines

At Murthy Sewing Machines, we are committed to maintaining transparency and clarity in all our business policies. This Return and Refund Policy explains the terms and conditions under which returns or refunds may be considered. We request all customers to read this policy carefully before making a purchase.

By placing an order with Murthy Sewing Machines, customers acknowledge and agree to the terms outlined below.

No Return or Refund After Sale

Murthy Sewing Machines follows a strict no-return and no-refund policy after the completion of sale.

Once a sewing machine, accessory, or spare part is sold and delivered or collected through pickup, it cannot be returned or refunded under normal circumstances. This policy applies to:

• Domestic sewing machines
  
  
• Industrial sewing machines
  
  
• Embroidery machines
  
  
• Accessories and spare parts
  
  
• Any other products sold by Murthy Sewing Machines
  
  

We encourage customers to clarify product specifications, usage suitability, and compatibility before confirming the purchase.

Refund Eligibility – Delivery Damage or Manufacturing Issue

Refunds are considered only in rare and specific situations, strictly limited to the following condition:

Product Damaged or Faulty at the Time of Delivery

A refund may be considered only if:

• The product is found to be physically damaged or defective at the time of delivery
  
  
• The issue is reported immediately upon delivery
  
  
• The product has not been used, installed, or altered
  
  

In such cases, the issue must be brought to our notice on the same day of delivery, along with clear photographic or video evidence showing the damage or defect.

Once verified by our team, we will assess whether:

• A replacement is possible, or
  
  
• A refund can be processed

The final decision rests solely with Murthy Sewing Machines after inspection and verification.

Pickup Orders – Customer Responsibility

For customers who choose the pickup option, please note the following carefully:

• Murthy Sewing Machines is not responsible for any damage occurring during transportation after the product is handed over
  
  
• All risks related to transportation, handling, and loading rest entirely with the customer
  
  
• No return or refund will be provided for products damaged during self-arranged transport
  
  

We strongly recommend customers opting for pickup to:

• Inspect the product thoroughly at the showroom before taking delivery
  
  
• Ensure safe and secure transportation arrangements
  
  

Once the product leaves our premises under pickup mode, Murthy Sewing Machines holds no liability for damages.

Inspection at the Time of Delivery

Customers receiving products through delivery are advised to:

• Inspect the package immediately upon receipt
  
  
• Check for visible physical damage or missing components
  
  
• Inform our team immediately if any issue is noticed
  
  

Failure to report delivery-related issues within the stipulated timeframe may result in the request being declined.

Non-Refundable Scenarios

Refunds will not be provided in the following situations:

• Change of mind after purchase
  
  
• Incorrect product selection by the customer
  
  
• Unsuitability for intended use
  
  
• Delay in reporting damage or issues
  
  
• Normal wear and tear
  
  
• Damage due to improper usage or handling
  
  
• Electrical issues caused by external power fluctuations
  
  
• Transportation damage during customer-arranged pickup
  
  

These conditions are non-negotiable and apply to all products.

Refund Process (If Applicable)

If a refund request is approved after verification:

• Refunds will be processed to the original mode of payment
  
  
• Processing time may vary depending on the payment method
  
  
• Any applicable cancellation or transaction charges may be deducted as per policy
  
  

Customers will be informed of the refund status once the verification process is complete.

Important Note on Cancellation

If an order is cancelled after online payment, a 2% cancellation fee applies, regardless of the reason for cancellation. This fee covers payment gateway and processing charges and is non-refundable.

Policy Transparency & Final Authority

Murthy Sewing Machines reserves the right to:

• Inspect any product before approving a refund
  
  
• Reject refund requests that do not meet policy conditions
  
  
• Update or modify this policy at any time without prior notice
  
  

All decisions made by Murthy Sewing Machines regarding returns and refunds are final and binding.

Contact for Clarification

For any questions related to this Return & Refund Policy, customers may contact Murthy Sewing Machines before placing an order. Our team will be happy to clarify product details, delivery options, and policy terms to ensure a smooth purchasing experience.

Final Note

This policy is designed to protect both the customer and the business while ensuring fair and transparent transactions. We strongly advise customers to make informed decisions and seek clarification before completing their purchase.